FAQ
- What happens if I disagree with the engineers diagnosis?
- Can I delay my ASV?
- Can I contact my repair engineer directly?
- How do I change or cancel my repair appointment?
- How can I update my marketing preferences or be removed from your mailing list?
- I have received an email rejecting my claim due to presence of sludge in my system, what does this mean?
- My repair has been rejected due to "Trace and Access" requirements?
- What happens if an installation fault is discovered during a repair or service?
- What happens if the fault with my boiler is determined to be a pre-existing issue?
- I am waiting for an engineer to return, but I don't have a date confirmed.
- How can I check the status of my repair?
- I want an earlier appointment is this possible?
- My job has been passed to a manufacturer - when will I hear from them?
- I'm a landlord can you deal directly with my tenant?
- Whats is classed as a non essential repair?
- Is this cover suitable for a small business or only for residential homes?
- Can I change my bank details?
- How do I update my email address?
- How do I change my address with you?
- My repair required special order parts?
- Regarding the repair of my boiler, what status updates might I expect?
- Can I add a family member to my account?
- What happens once I have booked my repair online?
- What should I do if I can't find my Terms and Conditions?
- What information will I receive after taking out a policy with Hometree?
- What should I do if I experience the same fault shortly after a repair?
- How can I find out what Policy I have?
- What is covered under my Policy?
- What is an annual boiler service?
- What happens if my engineer finds a fault during the service?