What happens if I disagree with the engineers diagnosis?

We understand that there may be instances where you disagree with the diagnosis provided by our engineer. In such cases, we encourage open communication to ensure a clear understanding of the situation. Here's what you can do:

Discuss your concerns: If you disagree with the diagnosis, you can discuss your concerns directly with the engineer on-site. They can provide further explanation and address any questions you may have.

Seek a second opinion: If you still have doubts or concerns about the diagnosis, you can seek a second opinion from another qualified engineer or professional. They can assess the issue independently and provide their own diagnosis.

Contact our Customer Care Team: You can contact our Customer Success Team. They will be available to listen to your concerns and work towards finding a satisfactory resolution. https://www.hometree.co.uk/contact/. 

Our engineers are highly trained professionals with expertise in boiler diagnostics and repairs. However, they aren't infallible and we will support you if you want a second opinion or want to speak to our Team to discuss the diagnosis further.