FAQ
- What is an annual service visit?
- How can I book my annual boiler service?
- What if I need to reschedule my annual boiler service?
- What should I do if the engineer does not arrive at the agreed time for my service appointment?
- How do I get a copy of my annual service or landlord gas safety certificate?
- What happens if my engineer finds a fault during the service?
- Is there a limit on the repair costs covered under my plan?
- Are the parts used by your engineers manufacturer-approved, brand new and genuine?
- What to expect on the day of your visit
- How does Hometree vet and approve their tradespeople?
- How can I check what’s included with my contract?
- How do I change the contact details on my plan?
- Can I change the way I pay for my plan?
- How do I renew my plan?
- If I move home am I still covered?
- My Direct Debit has failed. What should I do?
- How do I cancel my Cover Package?
- How do I make a complaint?
- Can a Cover Package be transferred between two people?
- Will Hometree still cover my boiler even if it's old?
- What boilers do you protect as part of your cover plans?
- Do you protect back boilers?
- Do you protect oil-fuelled boilers?
- Do you protect commercial boilers?
- Do you protect LPG (bottled gas) powered boilers?
- Do you protect floor-standing boilers?
- Am I limited to a set number of call-outs during the year?
- My boiler is broken - what should I do?
- I have received an email advising my boiler is Beyond Economical Repair
- Can I see the engineers/manufacturers notes?