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Yes absolutely.You have the option to add a named person to your Hometree account. If you wish to include someone else, please notify us of their details, including their name and contact number. B...

Q: What happens once I have booked a repair online? A: Once you submit your repair request, our system immediately takes action. It proactively begins the process of allocating an engineer to your ...

If you are unable to locate your policy's Terms and Conditions, there's no need to worry. You can simply click here. https://www.hometree.co.uk/terms-and-conditions/  This link will take you to ou...

After taking out a policy with Hometree, you will receive a "Welcome to Hometree" email. This email will include a summary of your plan details. We recommend you take a minute to read through them ...

If you encounter the same fault within 30 days of us completing a repair, rest assured that we are here to assist you. To begin the process, please click here: https://portal.hometree.co.uk/ to log...

If you're uncertain about the details of your Hometree Policy or are unable to locate your "Welcome to Hometree" email, don't worry. Our dedicated Customer Care Team is here to help. They can pro...

If you're uncertain about your policy's coverage, don't worry; we have information related to your type of policy belowIf you have a "Your Boiler" policy we have listed what is and what is not cove...

An annual service visit refers to a boiler service that is conducted by one of our skilled engineers each year. It is an essential part of ensuring the proper functioning and longevity of your boil...

Yes! We are available to assist you 24 hours a day, ensuring that help is always within reach. Our top priority is addressing emergencies that our customers may face, such as issues with hot water,...

Your plan coverage begins 14 days after signing up.This initial period is in place to ensure that we have a smooth onboarding process and ensures that we keep costs down for all our customers. Afte...