What happens once I have booked my repair online?

Q: What happens once I have booked a repair online?
A: Once you submit your repair request, our system immediately takes action. It proactively begins the process of allocating an engineer to your repair job.

Q: Do I need to take any further steps after submitting the repair request?
A: No, you don't need to do anything else. Our system handles the entire process for you. We ensure that the engineer is assigned to your repair job promptly.

Q: How will I know that my repair has been scheduled?
A: As soon as the engineer confirms acceptance of your repair request, we will promptly send you an email and text message to confirm the scheduling of your repair. This communication will also include the contact details for your engineer.

Q: What if I have additional questions or concerns after scheduling the repair?
A: If you have any further questions or concerns, feel free to reach out to our customer support team by visiting https://www.hometree.co.uk/contact/). They are available to assist you throughout the repair process.

Q: Can I reschedule or cancel the repair after it has been booked?
A: Yes, you can reschedule or cancel your repair by visiting here https://hometree.zendesk.com/hc/en-us/requests/new 

Q: What should I do if I don't receive a confirmation email or text after scheduling the repair?
A: If you don't receive a confirmation email or text within a reasonable timeframe after scheduling the repair, please chat with our customer support team here. They will assist you in ensuring that you have all the necessary information regarding your repair.