What should I do if I experience the same fault shortly after a repair?

If you encounter the same fault within 30 days of us completing a repair, rest assured that we are here to assist you. To begin the process, please click here: https://portal.hometree.co.uk/ to log your repair. We will promptly arrange for an engineer to visit and address the issue for you. If your Policy includes a call-out fee, please note that it will not be charged at this time.