Donna

An annual service visit refers to a boiler service that is conducted by one of our skilled engineers each year. It is an essential part of ensuring the proper functioning and longevity of your boil...

When you sign up for one of our plans, we will advise you that your annual service will be completed in the Spring and Summer months.We take care of the entire scheduling process on your behalf. Ou...

We understand that plans can change, and you may need to reschedule your boiler service appointment. We're here to make the process as convenient as possible for you. If you find that you need to r...

We understand that it can be frustrating when the engineer doesn't arrive at the agreed time for your appointment. Our engineers face the challenge of planning their day while dealing with unforese...

After the engineer visit has been completed and the job is closed, you will receive a PDF of the necessary documentation by email. This documentation typically includes important details and record...

If our engineer comes across a fault during the service visit that is not directly related to the service itself, we will take the necessary steps to address it promptly. In such cases, we will arr...

The repair coverage differs between our Your Boiler, Your Heating, Your Home packages and our Essentials plans.For our non-Essentials customers, there is no set repair limit, we strive to provide c...

Yes.We understand the importance of using authentic parts to maintain the reliability and performance of your systems and appliances. By using brand-new, genuine parts, we can ensure that the repai...

When our engineer is on-site to make a repair you can expect them to arrive at your property within the designated booking slot ready to investigate. If the engineer has everything they will procee...

Our independent engineers are vetted according to their specialist skills, reliability and customer service. We recruit tradespeople from all over the UK and strive to use their collective expertis...