Donna

We understand that you may prefer an earlier appointment for your service or repair. When booking your appointment window, we strive to accommodate your preferences and select a date and time that ...

If your repair has been referred to the boiler manufacturer, you can expect to hear from them within 48 hours.The purpose of their contact is to coordinate a suitable time for the engineer to visit...

Yes absolutley. You have the option to add a named person to your Hometree account. If you wish to include someone else, please notify us of their details, including their name and contact number. ...

A non-essential repair refers to a repair that can be conducted while you still have full use of the facilities. These repairs are typically not urgent or critical to the functioning of your equipm...

Yes, in some situations, we can offer cover for small businesses, subject to certain conditions.We can provide cover if the building has fewer than half of its rooms used for commercial purposes. A...

Absolutely! If you need to update your bank details please contact our customer support team. They will be happy to make the necessary changes. You can reach out through the contact form here https...

If you would like to change your email address or any of your contact details, our team is here to assist you. Please reach out to us through our contact page https://www.hometree.co.uk/contact/. O...

Congratulations on your move! We understand that life can bring exciting changes, including moving to a new house. When you move, it's important to update your details to ensure that your cover con...

In some cases, special order parts may be needed for your repair. Obtaining these parts may take some time. Rest assured, we are committed to sourcing the necessary parts as quickly as possible to ...

Here is a list of the possible statuses you may encounter about your repair and what they mean:Schedule initial visit:You have raised a new claim which is going through our allocation process for e...